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October 14, 2009

Make them pay for breathing

Ryanair is the most successful airline in the world. Here's why:

February 6, 2010

Trimming the Fat at Toyota

Toyota's recall problem may be chickens coming home to roost after nearly two decades of 'decontenting'.

Toyota's reputation for quality was built on over-design, which made it a competitive juggernaut, but hurt its bottom-line. The solution was to redesign components to be 'good enough' rather than 'fat'.

Toyota may have saved the bottom line only to sacrifice its brand mythology.

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